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Coronavirus Information

Updated Fri 10 Dec, 2021

Since the start of the Covid-19/Coronavirus pandemic, we have been following government advice and doing our best to protect our community. In March 2020, we made the difficult decision to close the doors of Creative Folkestone Quarterhouse and reduce our public programme of activity. As restrictions evolved and continue to do so, we have adapted our Covid-19 policies and procedures.

In June 2021, the government relaxed restrictions meaning that all businesses and venues can open. This has included the removal of any limits to capacities inside venues or at outdoor events. However, we have retained some of our Covid-19 procedures, ensuring all audiences feel as safe as possible to return. These include:

  • A one-way system remains in place in the building to encourage social distancing where possible
  • Audiences are obligated to wear masks in Quarterhouse at all times unless they are exempt
  • Encouraging all visitors to take a lateral flow test to ensure that they are testing negative before attending an event 
  • Advising audiences have their e-tickets ready on their smart device or printed to speed up entry to an event
  • Hand sanitiser is readily available, and we are encouraging increased handwashing amongst visitors and staff
  • An increased cleaning schedule
  • A well-ventilated auditorium

In addition, we are continuing to review our Covid-19 risk assessments regularly. It is our legal and moral duty to keep people safe. We will constantly review our practices accordingly.

Some events may require additional restrictions or procedures based on artist requests or level of risk due to the changing situation. We will do our best to inform ticket buyers of the latest information as soon as possible if this is the case.

We will continue to monitor the situation and review our procedures. We will continue to provide a safe space to enjoy creative events and happenings. If you have any questions or concerns, please do not hesitate to contact us.

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