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Privacy Notice

Creative Folkestone Privacy Notice V2.0 23/05/2018

Creative Folkestone Privacy and cookies

Version 2.0 23 May 2018

1. Introduction

At Creative Folkestone, your privacy is important to us and we are committed to protecting your personal information.
This privacy notice aims to help you understand:

• how we collect your personal data;
• what information we collect;
• how we use your personal information;
• your rights and how you can change or delete  your information;
• how we protect your information and how long we keep it for;
• who we share your personal information with.

Creative Folkestone has contact with many individuals and companies for a range of different purposes and may collect their personal data. These include (but not exclusively):

• those who attend events at Quarterhouse;
• those who attend Folkestone Triennial or other visual arts events;
• people who make donations to Creative Folkestone’s work;
• visual artists, performance artists and authors who work with us;
• children, families, students and schools who attend workshops;
• tenants who rent properties in the Creative Quarter;
• our trustees, staff and volunteers;
• companies who supply goods and services to us.

For the purposes of this privacy notice, the data controller is Creative Folkestone, Quarterhouse, Mill Bay, Folkestone, Kent CT20 1BN. We have also set out contact details at the end of this notice. Creative Folkestone is a company registered in England & Wales, company no. 4566484 and a charity registered in England and Wales with charity no. 1105174.

2. How we collect your personal data

We collect your personal data at the point when you are first in contact with us. This could be in a number of ways including when you buy a Quarterhouse ticket from us; sign up to receive communications from us; apply to become a Creative Quarter tenant; become involved in a festival or performance as an artist; or book a place on a workshop. We also collect your data if you subsequently update it when you communicate with us.
We do not keep your data if it is provided to us by a third party.
We may also collect your data from publicly available sources such as social media, your company website or Companies House.

3. What information we collect

Direct information

Information we obtain from you directly may include:

• prefix and name;
• gender;
• email address;
• date of birth;
• contact phone number(s);
• payment card details. please note, we will not hold payment information for any longer than it takes to process your transaction;
• company name;
• postal address;
• your attendance at our events.

If you are a student we may also collect:

• name of school/college/university;
• school year or key stage.

If you are an artist we may also collect:

• the gallery or company you are represented by;
• information regarding work by you that has been supported by Creative Folkestone;
• your year of birth, nationality, gender or other biographic information that is publicly available or provided to us for the purposes of providing contextual information for cataloguing work that has been supported by Creative Folkestone.

Indirect information

Along with most other websites, Creative Folkestone website uses cookies, tiny text files that are downloaded to your computer or smartphone while you’re surfing a website. They are transferred between the website’s server and your Internet browser to allow the website to distinguish you from other users, remember actions you’ve made and provide you with content that is relevant to you.
Creative Folkestone uses cookies to make our website run more efficiently, to help remember and store your preferences as you travel through our site, and to help us understand who is visiting our website and how they interact with it.
Creative Folkestone uses Google Analytics, a web analytics service provided by Google, to collect statistical data about visitors to our website. The information generated by the Google Analytics cookie about your use of the website will be transmitted securely to and stored by Google on servers in the United States. For more information please read Google’s Privacy Policy.
If you do not wish to accept cookies, you can change your browser’s settings to prevent it from accepting them. However, please note that disabling cookies may make our website less friendly to use.
We may record and share the information that you post publicly on social media platforms such as Facebook, Instagram, LinkedIn and Twitter.

4. How we use your personal information

We use the data we collect to provide you with products and services we offer. Depending on preferences you have expressed, this may include communicating with you about forthcoming Quarterhouse programmed events; Open Quarter; festivals; Folkestone Book Festival; or Folkestone Triennial. 

We only use your information if we have legal grounds to do so which might be for any of the following reasons:

• you gave us consent;
• it is necessary for our legitimate interests (meaning our interests in fulfilling our charitable objects);
• it is necessary for us to perform a contract with you (for example a lease), or to take steps at your request prior to entering into a contract with you;
• we have legal or regulatory obligation to do so, or it is necessary for the establishment, exercise or defence of legal claims.

Your personal data may be used by us for one or more of a number of purposes including:

• communicating with you by telephone, text, email and/or post (in accordance with, where applicable, your preferences) about our activities and events;
• supplying tickets ordered from us to you;
• paying supplier invoices;
• drawing up a contract of employment;
• drawing up a tenancy agreement;
• administration of donations made by you or an organisation you represent;
• administration of your membership or the membership of an organisation you represent;
• communicating with you by telephone, text, email and/or post (in accordance with your preferences) in your role, if applicable, as a member of Creative Folkestone staff, a trustee or volunteer; or as an artist; or as a tenant; or as a supplier to Creative Folkestone.

Each year we supply anonymised Quarterhouse audience data to Audience Finder, a national audience data and development programme developed and managed by The Audience Agency, funded by the National Lottery through Arts Council England, to provide insight into our audiences so we can better understand and improve services we provide to audiences.
From time to time we process data on behalf of our partners, acting solely as a data processor, to provide them with a ticket booking facility for their events.
If at any time you do not wish us to hold your information please refer to section 5 of this notice which outlines how you can contact us to change your preferences.

5. Your rights and how to make a complaint
We want you to be completely happy with the ways in which we hold and use your personal data.
You have the right at any time to stop us from holding your information or from contacting you about our activities.
Under the Data Protection Act 1998 you have a right to:

• request a copy of the personal information we hold about you;
• be provided with your information in an easily accessible format;
• have any inaccuracies corrected;
• ask us to erase your personal information;
• ask us to restrict our processing of your personal information;
• ask that we stop holding or processing your personal information, including objecting to our processing based on our legitimate interest and by withdrawing your consent.

Please note that these rights are not absolute and there may be instances where we are not able to comply with your request, for example if certain activities are necessary in order to provide a service. If that is the case, we will explain to you why we need to hold your information.
If you would like to exercise any of these rights, please contact us:

• by phone on 01303 760740;
• or by emailing us at;
• or by writing to us at:

Creative Folkestone
Mill Bay
Kent CT20 1BN Creative Folkestone Privacy Notice V2.0 23/05/2018

We will do our very best to address your concerns. If you are still dissatisfied with our response, you can contact the Information Commissioner’s Office, which regulates information rights in the UK. Contact them:
via their website:
or through their helpline on: 0303 123 1113

6. How we protect your information and how long we keep it for

Creative Folkestone uses robust technological solutions to shield your data from unauthorised access, providing real-time protection from the latest viruses, ransomware, malicious software and hacking attempts.
We also have appropriate security procedures in place for the storage and disclosure of personal data so as to guard against loss, damage and unauthorised access by third parties.
We will only hold your personal information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. The retention periods will vary depending on the purpose. For example, if you make a card payment we will only hold your card details while the payment is being processed. However, for most purposes we will keep information for seven years, or until it becomes inappropriate to do so, or you request we delete it.
For further information on how long we keep your personal information, please read our Data Retention Policy.

7. Who we share your personal information with

Much of the data we hold is stored in-house on paper or on our file server. The exception is our Box Office data which is stored “in the cloud” for us by a third party company called Spektrix, which is a trusted data processor. The Spektrix data centre is in Milton Keynes, not overseas, has strict security measures in place, and offers flexibility, functionality and reliability.
We also use an online company, again a trusted data processor, to send bulk emails to our mailing lists.
Otherwise, Creative Folkestone does not share your data with third parties. All postal distribution to named people is carried out in-house.
However, from time to time we may be required or authorised by regulatory or governmental authorities to share personal data, for example in the case of court orders.
If in the future we did wish to use a third party, for example to assist with marketing, we would carefully select trusted data processors to deliver our services, and they would be bound by data sharing agreements to ensure that they treat your data with the same care and respect as we do.

8. Changes to this Privacy Notice

This Privacy Notice was last updated on 22 May 2018 and will be reviewed annually or in response to further advice from the Information Commissioner’s Office.
If we update the Privacy Notice in the future, we will notify you and post the revised document in the Privacy Notice section of our website.
If you have any questions or concerns about the information provided in this Privacy Notice, please contact us:
• by phone on 01303 760740 to ask about our privacy notice;
• or by emailing us at;
• or by writing to us at:

Creative Folkestone
Mill Bay
Kent CT20 1BN


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