We regret that tickets cannot be exchanged or money refunded, except in the case of a cancelled event.
- Creative Folkestone reserves the right to change the programme and introduce special offers and discounts without prior notice. These will not apply to tickets already purchased before the announcement.
- Latecomers will not be allowed to take their seats until a suitable break in the performance. Please arrive at least 15 minutes before the advertised start time to guarantee entrance.
- Audio recorders, cameras and mobile phones may not be used in the venue.
- The management reserves the right to refuse admission.
- Events marked 16+ NO ID No Entry are strictly for people over 16 and you maybe asked to prove your age. You will not be permitted access to the venue if you are unable to produce a valid UK passpot, UK driving license or an accredited pass card e.g Validate UK.
- We do not accept photocopies, out of date or photgraphs of identification.
- On all other eventsunder 16s must be accompanied by a guardian.
- All tickets are non-transferable and will be void if re-sold.
- Some performances may contain strong language and adult themes. We reserve the right to decline refund requests on the basis of event content being deemed inappropriate.